Returns

Have you ordered something from us and are you not completely satisfied with your purchase? No problem! For all our webshop customers, the money back guarantee applies. You can cancel your order with us free of charge within 30 days of receipt.

Returns Policy

1. Legally, a return period of 14 days applies to returning items, but we have extended this to 30 days for you. This means that you have a return period of 30 days to return your item(s) from the moment you canceled your order.
2. The item is in its original condition and in its original packaging (if reasonably possible)
3. For returns via DHL Parcel, you can register your return by contacting our customer service.

Did you receive an incomplete or damaged product?

When you order something from us, you can assume that it is a high-quality product. If you have received a defective, damaged or incomplete item as a result of your order via our webshop, we will be happy to handle this properly. If your product has become defective within the return period, you can invoke the guarantee via our customer service.

For every product that you have purchased via our webshop, the legal guarantee of 2 years applies, this means that a product must do or be what you as a customer may reasonably expect of it. The offered own guarantees or any factory guarantees do not affect the legal rights that you have as a consumer. If your product has become defective outside the return period, but within the guarantee period and you have purchased your product via our webshop, please check our guarantee conditions to see what you should do.

How quickly will I be refunded after returning an item?

As soon as you return your item(s) that you ordered via the webshop, you will receive the purchase amount of the returned item(s) including delivery costs from us as soon as possible. A maximum period of 10 days applies for this. We may wait with the refund until we have received the goods, or until you have shown that you have returned the goods (whichever is the earliest). You will receive the purchase amount via the payment method with which you made the original transaction.